I Need Some Help With This… ?
September 12, 2009 by Swimming Pool Fanatic · 1 Comment
Perform a Pareto analysis on the following information:
Reason for unsatisfying stay at hotel Frequency
Unfriendly staff 6
room not clean 2
Room not ready to check in 3
no towels at pool 33
no blanket for pull-out sofa 4
pool water too cold 3
breakfast of poor quality 16
elevator too slow or not working 23
took too long to register 7
bill incorrect 3
Total 100
Change number 1.) Put towels at poolside
2.) Fix the elevator
3.) Upgrade the quality of the breakfast.
etc…
You go for the things that get the most complaints and you fix them first… Out of the 100 complaints, these 3 simple fixes created a better atmosphere by 72%. (because 72 out of 100 complained about those)